Shop Policies

Returns or Exchanges
* Returns or exchanges will only be accepted for items that are faulty or not as described. We do not accept returns or exchanges for change of mind.
* Exchanges can be arranged for wrong size however buyer is responsible for additional postage costs.
* Contact must be made within 7 days and item must be returned in new, unworn condition.
* I reserve the right to deny refunds or exchanges if the item is damaged or soiled and not in the condition it was delivered to the customer.

Custom Items
* Payment is required in full before an item can be created.
* No returns or exchanges are available on custom orders.
* Turnaround for custom orders is generally 2 – 3 weeks.

* Simply Dollicious Handmade currently does not offer overseas shipping.
*Postage is $8.50 (tracked) or $13.50 (tracked) for bulkier items.
*If you require Express Post, please ask upon ordering. All additional postage costs to be paid by buyer.

* Layby is available for orders over $100. Please discuss payment options at the time of ordering.
* Laybys are to be completed within 8 weeks of ordering.
* Custom items will not be started until layby is completely paid
* A $5 cancellation fee will be incurred for cancelled laybys